After the wait, the disappointment...After the disappointment, the wait

Thierry DIETRICHThierry DIETRICH Member
edited October 2023 in General Discussion / News and Announcements 
This is how I can summarize my experience with the Fanatec company.
I am not all young and in my life, I have never encountered a society with such actions.
After waiting without information about the delivery delay, you end up with a non-functional
set when unpacking.
Technical support asks you to check the correct assembly of elements which should be verified
by their quality department.such as tightening the PIN connector screws, properly seating the
QR into the motor.
I'm not the one working for you, I'm your client.
Now that it is a question of making a return for reimbursement,it is again the circus
to obtain the support information.
It's sad, it's tiring, it's pathetic.


Comments

  • Thierry DIETRICHThierry DIETRICH Member 
    Request for return and refund since 08/10/23 and still no return from fanatec,
Damn, are you finally going to react as a professional and respect your general conditions of sale?


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