I made a purchase of a handbrake and shifter about a week ago and payed using bank transfer, I did not know there were other options. I have not received a payment confirmation and I cannot get any answer from email or FB. I would like to cancel my order as I am extremely uncomfortable with the whole process, even when cancelling there is no acknowledgement, email, nothing!


  • Good luck!!! Just keep sending email after email. Its sad that you have to ask for updates a few times a day to even get responses. Trust me, if you're quiet they will assume you're happy and push you to the back of the list.

    I would honestly just go through your merchant and dispute the charges. You'll probably get helped WAY faster. I legit was working with someone who supposedly was working side by side with Thomas to help me out. All the sudden I started getting ignored again.

    They will literally tell you whatever they have to so you hang up or wait longer. I ordered in MAY and still haven't gotten all my stuff or taken care of regarding my order and its ridiculous errors.

  • Are you suggesting this is a scam? I saw on other posts after I posted mine that Dominic was helping some people, I assume he is a representative of Fanatec?

  • @James if you have requested a refund on the site, I have every expectation you will receive it very quickly. The ability to contact support is lacking, and products are very slow to ship for many people, and the dates are misleading/wrong quite often, but there is no scam happening. When you eventually get your products, they are of excellent quality and you will be very satisfied. Ryan seems to be very upset with whatever has happened to him and has posted similar info on nearly all the active threads.

    They don't have any automated emails for payment confirmation, but Dom can probably confirm for you if you haven't cancelled already. Dom does work at Fanatec.

  • Thankyou Jeffrey, I could sense he is a little disgruntled. I appreciate your assurance, these are certainly strange times. I have cancelled (i hope) and perhaps I may reorder in the future. I have to say the ordering process is like no other I have encountered, probably room for a bit of improvement. I will hang tight for a day or so before pursuing with my bank.

  • edited July 1

    Ok, something has now changed on my orders. The total has been removed although the postage is still there. The order process has disappeared. I am assuming the refund is in process and will take a certain time to refund to my bank account?

    I am sure Fanatec and customers are aware but I feel it is unfair to automatically default to bank transfer for payment methods when there are other payment methods available which only really become clear once the order has been placed and in my case paid.

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