Order stuck with available dates in the past
order number 1085240
I ordered the podium dd1 base, Csl P1 wheel and csl elite peddals on the 19th of may. my order still says order in process and the available dates are stuck on 26 june in my orders screen. I asked Fanatec if they expect any delay in processing my order which initially was pre order for the 22nd june and they replied to say they do not expect a delay and my order would be processed and shiped on the 22nd, This is now the 7 july and my order hasnt changed.
worse than this is I have now realised that the P1 wheel will be restricted in torque on a podium wheelbase I missed this in the description, so I am very close to cancelling the hole order and have a rethink about what to do next as the website looks like the wheel is now out of stock untill the 14 of april and i dont even what the wheel now. is there anyway of exchanging this wheel as it has not been processed to a podium wheel I can pay the difference.
any response or advice welcome i seem to be getting no response from support having emailed them.
friday is the cut off point for me if the order is not processed by then Ill be forced to cancel because hearing nothing is very frustrating.