Fanatec email response time

Last Friday I contacted Fanatec through email for the 5th(?) time about my RMA.

At this moment I still have not received a reply. Is it normal for their response to take this long?

It has been 5 weeks since I sent my product out for repairs. I was supposed to receive the invoice last week but nothing appeared in my mailbox.

I am aware of the fact that there are changes regarding their warehouse and website are taking place but come on, 5 weeks for a repair that should take no longer than 30 minutes is absolutely unacceptable.

My RMA number: RM19/05516 F


  • Bruno CorreiaBruno Correia Member
    edited November 2019

    Just wow...

    I might be a little bit more lucky than you, I just hope they dont send you a faulty device again like they did to me, I am too waiting for my 2nd RMA, 1st and 2nd RMA is now gonna make almost 2 months in total since I've been unable to use what I paid for.

  • No no no no, i just sent mine back monday on RMA. Gives me chills...

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