Fanatec offers one of the worst customer service experience I ever had
This forums filled with topics with issues, people begging for the information about their purchases while Fanatec offers zero to none customer support while successfully grabbing their money. Listen, I do understand logistics problems during the Pandemic but this shouldn’t give a company excuse to not offer support while taking in some cases orders with over $3,000 - $4,000 in value and if they cannot fulfill them properly they should stop selling items and put “out of stock” tag on them.
I’am myself first time customer who ordered things with over $4K value. After not getting responses from Fanatec for an over a week I’m disgust with Fanatecs careless approach to a customer service. I recently started working with Engadget.com and soon we will run article about my experience.
I personally believe that potential new customers should know about what to expect from Fanatec. I was really surprised that company like Fanatec while offering premium price products have Zero customer support!
I wouldn’t be surprised if this topic will be deleted to cover up this stinky business model. I feel really sorry for all the racing fans out here that left alone during hard times.
Stay safe friends and spread the word, this shouldn’t be acceptable. Our questions deserve to be answered when we pay premium for a Fanatec products.