Clarification needed

Jarno PijpersJarno Pijpers Member
in General Discussion / News and Announcements

Hi I ordered my set up today on Black Friday. I order the v3 pedals with brake mod. The csw V2,5 and the bmw gt2 wheel. But my order status is at “clarification needed”. What does this mean.

Comments

  • Jarno PijpersJarno Pijpers Member

    An update I saw this on facebook

    fanatec: ”We had some issues and solved them. But obviously there are still some problems with the invoice.The correct invoice and your order history will be updated asap, there is no action from your side requiered at the moment. Please provide our sales team a little bit of time. Thank you.”

    so I think it’s fine and they are working on it.

  • Alexander EndinAlexander Endin Member

    Thank you for your answer. I have also this problem.

  • Neil BywaterNeil Bywater Member

    Same issue here, thanks for the answer.

  • Dominic BrennanDominic Brennan Member, Administrator

    No action required. Once the order is processed this status will update and the sales team will contact you if necessary.

  • Jarno PijpersJarno Pijpers Member

    Thanks

  • Carl LamCarl Lam Member

    Dom, I put my order in along with the porsche wheel. Is the order going to be processed on Dec 16? Will it be in "Clarification Needed" mode until then?

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