Broken RJ12 Cable?
On 12/12 I received my F1 Podium wheel base. After installing everything on my rig and starting GT sport (PS4) I discovered that my CSP V3 pedals weren't responding. I tried connecting them via USB on my PC, and my PC did not recognize them either.
I then emailed Fanatec support, they wanted me to provide a video. Not wanting to wait I ordered a new CSP V3 PCB. (I know, ZERO patience, but then again I spent €2000).
Yesterday I received the new PCB, switched it out with the old one, hooked up to my PC, and yes it works..! I then updated the latest drivers. Being very happy I switched to PS4, disconnecting the USB - connecting the RJ12 cable fired up GT sport - got into a race and guess what? No working pedals!
So I emailed the support people again, waited 5 minutes, decided to order a replacement cable myself (yep, again no patience at all :P)
Now i'm at work wondering if this will solve the problem... In my opinion there's 2 possibilities left:
- the RJ12 cable might be broken (PLEASEEE let it be the cable)
- there's something wrong the DD1 wheelbase
Anyone here with any suggestions?
You're basically doing the elimination testing that a repair or support person would do. With the new RJ12 cable you should be able to pintpoint what's broken, and then you should discuss with Fanatec Support how to apply your warranty to this case.
Hi Remco, thanks for your reply. I am indeed doing the work of the support department. I find it rather childish and time consuming that I have to make video's of what is wrong. I understand why, but I don't feel that I should when spending these amounts of money.
This morning I sent an email stating that the replacement PCB worked (and I would like to return the faulty PCB) but that the pedals are still not functioning via RJ12, this was Fanatecs response:
thanks for the reply.
Is there something you still need? I hope everything will work with the new RJ12 cable.
Thanks in advance.
I work at a support department myself - this is not how I treat my customers.
i have to do that for the clubsport motors to work ,(all titles)
and this other one for the handbrake to work on dirt rally 2.0), but i also have to do this to my pedals on gt sport occasionally to not have a oversensitive brake pedal.
And to fanatec Service, i cant say anything that hasn't already been said.
Other people have gotten their pedals to work by disconnecting and reconnecting the rj12 from the base till the base properly recognizes the peripheral add on and the ps4 then auto calibrates it properly.
Its a wierd bug , cant explain it, but i duplicate it over and over, support is not impressed, but if they want my $1500 buggy pos?
they can send me a new one with a call tag.
Cheers guys, I'll give this a try.
Also still in discussion with the support forum, they wanted to know how I bought a CSP V3 PCB - as they are not available in their webshop.
Well, their webshop isn't set up that good - no you cant find the item directly in the shop - but if you google CSP V3 PCB -
Maybe a communication error, or just the fact that you're bypassing Support which is in principle your own choice. You could emphasize that the wheel base and pedals are still within warranty.
The response by the support department is a joke:
This decision was made by yourself to buy these parts, so we are not going to refund you in this case. We have the support team and we are willing to help you anytime you want.
I also believe that the parts are broken, but you have already replaced the spare parts by yourself. The steps are to send us a support request and we are going to take care of it as soon as possible, but it is not our responsibility if you buy the parts for replacement without informing us before, so we couldn't had the change to help you, you have helped yourself good enough.
I'm really sorry for this circumstances, thanks for understanding.
They don't seem to understand that I can just place back the defective parts and make a new support request. Which I will if I have to.
I expected so much from Fanatec and their products, this is utterly disappointing.
speak this truth! support this man in his effort to get this company woke!
Fanatec support came through! They wont refund my shipping costs, which I understand. The price I pay for being impatient I guess :)
I see a lot of comments about RJ 12 cables. I have invested in a cheap cable tester which also tests RJ 45 network cables ( I have installed my own network) . Using one can quickly eliminate or identify a problem cable . With all the wiring we use in these rigs/setups it becomes almost an essential tool.
Well, I don't know for sure yet If the fault resides in the cable. It could also be the base, which would make me cry like a 10 year old 😥
If you had a tester you would know if it was the cable or not. Only £6 - £10 in UK. More expensive testers available that can say how far along the cable the fault is.
If you connect pedals via RJ12 to the base and connect the base to PC via USB, should the pedals show up in de Fanatec software?
yes, they should report like anything else
Well... they don't. I made a new ticket for the base.
Kinda pissed, bought this base especially for the PS4 compatibility and I haven't done a single race since receiving the base on 12-12.