Warranty on pre-order products and other
First of all, I would like to say that your new website is awesome in term of design but in term of usability it's not that. I have already contacted you 3 times concerning my order and I have never received an email back even an autoresponce to confirm you got my message and my ticket # is XXXX. You need to improve this because it's really unprofessionnal.
Second and my main point here. And I m sure, I m not the only one that is upset about this. I ordered the new Porsche GT3 Podium wheel, sorry I pre-ordered, you mentionned available on 16th of December, but now looking at the website it's 20th of December.
Did I received an email an annoucement anything? NO... That's not cool and once again unprofessionnal.
To make it even worst. My warranty for this product is the date I paid you, I gave you money but I have no product yet, and my warranty is already running. Meaning by the time I ll get my wheel, it ll have already a month off... Like really?! Are you serious...
I m asking you two things,
- Change your warranty to the date you ship the products and not to the date we give you the money especially when a pre-order that you fail to acchieve in your deadlines.
- Better communicate and answer to your client that put money in your pocket.
I hope that now I ll get an answer and that I got your attention