Quite Frustrated at the moment
I am a new customer just entering the world of Sim Racing, and have made a substantial order with you with the expectation that it was available to be delivered prior to January 11, as I am travelling to the US and would bring it back with me and save on duty/brokerage costs.
Your website listed that the items were available immediately and I expected that there would be no issue (as that is how most of the world conducts business).
I received an update changing the order to January 26 due to the Porsche Wheel having some launch issues. I checked again a few days later and the delivery dated was again changed to January 16.
I had sent an email during your holiday (everyone is entitled to those) requesting that at least a portion of my order be sent ASAP so I can use the border credit, but unfortunately I have not received a response. Furthermore, I went to login today, and my username and password now do not work (I have not changed anything, and my request to change my password did not show up in my inbox, leading me to suspect either you are engaged in fraudulent behaviour, your site was hacked, or you are doing some form of maintenance on the system without letting anyone know (which would be horrible policy that even the smallest of businesses know better).
You are holding my money, and lying to me about deliveries. No email correspondence. The changing of dates is affecting me financially, and I can't even access my account to cancel my order should I wish to do so.
This is COMPLETELY unacceptable for even the most basic of moral and ethical business practices.
I am highly considering going with another more reliable vendor for my needs if this is how you conduct your business.
I require a response immediately if you want to do business with me going forward.