Fanatec stole from me, a 15 year loyal customer.
Fanatec sold a faulty product in the McLaren GT3 wheel. They took my money and held on to it probably getting interest for about four months. Then they tell me that the wheel is discontinued and they will refund me. They pocket my hundred dollars for the quick release adapter. And then they don't fucking give me the discount as promised on the full price I paid for the V2 rim.
I'm absolutely fucking disgusted that somebody could spend this much time appreciating company and spending this much money over a decade with them to be swindled like this.
At this point I honestly I just want my Goddamn money. And if your feelings get in the way of getting me my money how about telling your shipping people to send me the quick released that you have my money for?
And to think I trumpeted fanatec from The roofs to convince people to buy fanatec all these years I've been championing a company that really doesn't seem to care about the customers.
1. You stole from me by not refunding me the entire amount for the McLaren GT3 Rim that I purchased and waited 3 months for you to tell me that it's discontinued.
2. You sent out a discreet email telling people about discontinued McLaren GT3 rim with an explanation that we would be getting a full refund as you well know that you packaged the quick-release in with the price of the McLaren wheel.
3. Fanatec are very dishonest and have a very complex system set up to avoid having to deal with customers by not having a Direct Customer Care number or an easy way to get with customer support. This is their business model meant to bend customers over and fuck them and not give them the opportunity to get to talk to someone about what's going on.
4. What are you going to do about it?
Feel free to chime in a fanatec bent you over and left you with a smoking Hole too.
Hey fanatec a customer who helped to build your customer base by over a decade of loyal follower ship is asking for help. Can you help me or not?