Is this normal?
No, that's not normal if it came out of box like that.
Mine had no scratches before sending back for rma.
Certainly not how it should be, so contact Fanatec Support about this.
It seems "Just" a surface treatment defect, i Hope in a fast replacement service now..
Never mind if it's a superficial damage. The point is, for the money you spend on this, it should be nothing short of perfection. That or give the customer a significant discount on damages or send them a newly machined undamaged component.
What blows my mind is this DD "passed QC inspection".