Fanatec potentially breaching consumer laws
OK, so I have lodged a formal complaint against Fanatec with Fair Trading regarding a breach of Australian Consumer Laws. I was advised by Fair Trading by phone that Fanatec could be breaching consumer laws by not offering a replacement or refund for my DD1 wheelbase, which is no longer responding to wheels that are attached. This could be a firmware/drivers issue, but as most of the firmware and drivers are still in Beta stage, they may also be in breach. It has been 2 weeks now and no resolution - no racing for me at all.
I was also advised that if Fanatec remove this post they could be breaching laws and could potentially be fined.
Has anyone else had these issues, as having worked in Law firms, I may be able to point you in the right direction as to your rights under consumer laws in your country.
I'm hoping Fanatec clean up their act, provide a better level of support and respect consumer rights. It's a great product, but great products need to be fully developed and tested prior to going to market. A full support centre function needs to include chat-lines to allow walk through installations and trouble-shooting. A good example of the type of service excellence is Nvidia and Microsoft.