Order stuck in warehouse processing for 3 weeks
I have placed an order on august 10th and received 2 emails telling me my order was in warehouse processing. I got one on august 14th and one on august 19th. and ever since. nothing. No tracking number no news. Nothing in the spam folder. I write to sales using the web form, I get an automated email and of course...no reply.
What is going on? Why can't I talk to someone to get answers? It can't take 3 weeks for someone to put a stickers on 3 box and give the box to the delivery service guy. It can't take 7 days to answer to emails.
Frankly this is unacceptable. I ordered sim racing equipment from much smaller companies and I have received my product in under 3 days.
If your support team is too busy, it might be because the delivery service is wrong and every single customer need to spam support to get answers.