Order in process for over a week

edited September 3 in Off Topic

My order has been in process for over a week now. Order #1133133. I've emailed the webshop a couple times, and have been lucky enough to get my shipping info on Aug 31. But nothing seems to be happening with my order. It's still says "order has been processed" on the Fanatec website, and USPS tracking has said "pre delivery" for 3 days now. I'm about a day from doing a charge back on my credit card, and ordering from another company. I'm in Canada, so on top of waiting for Fanatec to get it together and ship, I still have to wait for customs and Canada Post. It also seems pretty ridiculous that they would start the warranty period, then wait this long to ship. I've read posts from people in Canada that have waited 3 months to get their order, so really they are only getting 9 months of warranty. This is not acceptable. My only hope is Dominic shows up here and can shed some light on what's really happening with my order.

@Dominic Brennan

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