Podium DD2 can not update firmware BRAND NEW
Im trying to send a support ticket thru fanatec website,and even that doesnt work,every time after I click on submit the form,it just wipes all the comments ive wrote in it,so it kind of leaves me no choices other then posting it here.
Wheel Base Model: DD2
Steering Wheel Model: Podium Hub
Driver Version: v374
Base FW Version: v651
Motor FW Version: v40
I have not had a chance to use the dd2 until today,and I have ran into some issues:
After turning on the wheel base,it asks for an firmware update,as the wheelbase goes into bootloader mode(flashing white led),I try to click on connect button,but it only shows up with an error message:Please connect the wheel correctly and set it into booloader mode.
It seems like the issue is only there once wheelbase is switched to bootloader mode after powered on.
I have tried every single driver,including all versions of beta driver from the official forum with no success,other then the motor driver can be updated only,with motor fan constantly on 100% duty even after motor sensor calibreation was carried out.
I have also tried the following with no success:
-changed to different usb port of the pc (2.0 & 3.0)
-tried using an powered hub
-took off p hub and installed driver
-disconnected pedals,shifter & handbrake
-disconnected all usb connected devices to PC
-device manager delete device & rescan device
-swap to different ports of usb input in pc while in bootloader mode
-USB selective suspend setting is disabled
-manually switch input into bootloader mode
Running on Windows 10 pro.64bit system.
Hopfully someone from fanatec could get in touch with me asap,this is literally the first time I have turned the wheel on !