webshop payment refused ?

hi , fanatec support team ,

can anybody help me to solve account issue , as of my payment refused by webshop .

but i have finish order past few month ( by using same credit card. i have buy DD and wheel and received.)

kindly help me to fix this issue.

( i have write mail to [email protected] , but no reply. so i come to here to ask help.)



  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Cheng Yi,

    I can see your request on our system, the sales team will get back to you as soon as possible.


    (Community Manager)

  • Hi, i am trying to order 2x fanatc clubsport shifters and 2x clubsport to usb adapter, evrytime i try and check out it says payment refused.

    when i pay by paypal it says "error with payment" and when i pay with my visa card it says "payment refused" and then has an erroe code in a different language.

    Please can you help me fix this problem or tell me what to do so i can order my items

    I have also sent an email to [email protected] and also reply

    Kind regards

    Farhaan Basha

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