Can't update Motor Firmware DD1 (motor firmware stays on 0)
Hello,
I had this question also in the general fanatec page, but i think it belongs here in hardware discussion haha
After a race break of almost 2 weeks, i put my DD1 on again (without rim) and there was a little strange smell, and the DD1 goes off, after that i try'd put the DD1 on, and only what happens was the the fan 100 % goes on when i push the button on the back, i did this 3 times and after that the DD1 goes on. I thought, oke no worry's haha. Than i put Iracing on, and the force feedback felt strange, slow, and strong and much damping. I pushed the little button on my V2 rim, and saw that i couldn't change the naturial damping and some other settings, so now i know something is wrong. I go back to the Fanatec Property page and on the Update tab, i saw my Motor firmware is "0" ... when i push that update button, my Proberty page closed and nothing happens. I looked on google and the forum, and saw a method to go to the motor firmware program, i used that and i get a fault message (see the picture) I try'd also different usb ports and different firmwares (the newest and also some older ones) nothing helps. I did also test it with a other rim (porsche 918 rsr) with no succes. Have someone the same problem ? Or know about it, please help :) I did mail Fanatec service but no response back yet (2 days)
Sorry for my strange english (not my normal language) and long story haha
Comments
You will need to RMA. It might take a few days to get a response but they will respond.
Yeah i saw some other discussions with almost the same issue, how do i come to that RMA section ? Do i need to e-mail Fanatec or something ? I see also a lot of "ticket" but don't know what that is haha
You need to log in to your account, select the wheel base from "My Products" and choose "Support" that will take you through the process.
Haha yes ok, i did that also with my mail to Fanatec 2 days ago ... i will first wait for that response from Fanatec
Exact same thing happened to me on 8/26. It took them over 10 days to get back to me and I was just given instructions to RMA. Sorry for your luck man. I feel your pain.
Yeah such things can happy, lucky i have warranty. I'm also waiting to buy a proper rig, so it's not a big problem that i can't drive now haha. But thanks, you to good luck with your wheel