Support for lost order / package?

Hey there, hoping to get some support for some CSL Elite LC pedals I ordered back in early August - the load cell part was lost by FedEx somehow (this seems to happen to a lot of fanatec shipments from what I see? Packaging issue or something else?). I started a support ticket but have heard nothing, I called support in the US multiple times but no one answers and their voice mail box is full. I left a message at "reception" but they didn't call back either. Is everyone one vacation? Should I get my credit company to reverse the charge? Very weird behavior for a respected brand! Thanks.


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