Raising a support ticket

I have been trying to raise a support ticket for a set of Clubsport Pedals V3 (the throttle pedal has stopped working), but when I try to submit the message, the form clears and an error message appears stating 'Please enter a message and a subject ' despite these fields both being complete. Am I doing something wrong or is the form broken? Should I receive an email or notification in my account when the ticket is created?

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