Fanatec DD2 how to activate the guarantee Order number: 964659

I'm having trouble activating the warranty, I don't know what to do or whoever calls through the menus, I tried this email and I couldn't get a result. , and now in the last update he does not even turn on the display only the fan is heard working and the pc also does not recognize it anyway I want help please I want to know how to send for warranty.

For technical enquiries, spare part orders, malfunctions please contact our technical support

via telephone (0049 871 9221 299) Monday till Friday from 2 p.m. to 4 p.m. (CET + 1) or

via --> SUPPORT/FAQ and open a support ticket

I'm stremer twitch.ptgolld I leave here some clips of the breakdown

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