Defective Steering Wheel
On April 2nd, 2020 I placed the order for a BMW GT2, a CSL Elite and ClubSport V3 Pedals - received it on the April 7th - The steering wheel was defective, used for 2 hours and the base started to get a gap and a few screws came off - We are the 20th and since April 10th that I contacted Fanatec to ask to fix the issue asap and send a new steering wheel. They did not send a new one for replacement and are telling to first send the defective one via the cheapest way, then they will send me a new one - all this will probably take 2/3 weeks, I honestly don’t think it is very serious and professional from them - they did a mistake sending a defective steering wheel, not me! At any moment they’ve been capable of any apology for this inconveniences (happy to screenshot all the emails) - their attitude is very arrogant. As much as their products seem to be very good, their customer service is extremely poor so I will be sending everything back to them and dispute all charges as I expect they will charge a restocking fee and the shipment - very disappointed with them!