New CSL elite brake pedal potentiometer loose

Just mounted up my brand new CSL elite pedals. While stroke testing the brake pedal, I noticed that the potentiometer sensor is not firmly secured to the housing and the body of the sensor is moving loosely when the pedal is stroked. See attached GIF.

How do I get this repaired/replaced under warranty?


Comments

  • Hi Marlon,

    I can't view that GIF correctly on here. It is better to create a video as an MPEG or similar format to ensure that our support team can open it.

    Please create a Support Ticket via the My Products section of your Fanatec account. You can attach the video there. Then our team will get back to you as soon as possible.


    [Fanatec Community Manager]

  • Thank you for the response.

    MPEG format is not an acceptable formats that can be attached.

    I have raised the support ticket.

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