[Resolved] Well, that escalated quickly!
So, I had a temporary power issue with the PSU for my DD2 wheelbase a couple of days ago. For some reason, it wouldn't power up despite trying it in several sockets. I raised a support ticket and was told I would be sent a replacement PSU. Great, problem quickly solved.
I then tested it again the next day and, the PSU appears to have come back to life. I have been using it without issue since then. I emailed support to advise them but, they said to return it anyway (well, that's what I thought they said). Fair enough, I thought.
Fast forward to today, and I receive an RMA for the wheelbase itself?! What, why? It is working perfectly well without issue. A replacement PSU to be on the safe side, I can understand.
I feel like something must have gotten lost in translation somewhere because, this additional RMA was in response to me advising that the PSU was working again.
I have replied to the email advising that this is incorrect, and also replied to the original support agent advising the same but, I am now concerned that this again could be misunderstood and I'll probably be asked to return my pedals and handbrake too! I have absolutely no intention of returning and then living without a wheelbase that is currently attached to my rig and is in perfect working order.
Please could whoever monitors these forums make sure that this unnecessary RMA is cancelled.
Many Thanks :)