Time frame on a refund?

Hi all,

Im curious to know the average time it takes to receive a refund from Fanatec once they have received the faulty equipment..

Anyone here who has gone through the refund process could you please kindly share your experience?

Thank you in advance..


  • It can take up to a week ( 5 business days) in most cases.

  • It’s been 6 (business) days and still no refund. No reply to my emails, this is ridiculous

  • Hi Chris,

    The sales team have confirmed with me that the refund was processed. I'm not sure about the email situation, I don't see much recent communication from you on our system so perhaps there was a technical issue there.

    [Fanatec Community Manager]

  • edited November 26

    Today I received a refund for the postage, but not for the faulty product.. Which refund are you referring to?

    [Fanatec Angry Customer]

  • Hi Chris,

    I checked again with the sales team. Both refunds were indeed processed, but certain refunds take longer, depending on the credit card used.

    [Fanatec Community Manager]

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