Cannot connect to xBox

Hope someone can help. For my son's 14th birthday I bought the following items at Fanatec:

1.) Clubsport Steering Wheel Formula V2;

2.) CSL Elite Wheel Base V1.1

3.) CSL Elite Pedals.

All should be compatible with the xBox One console he has been using till date. However no success so far. We have followed all instructions, down- and uploaded firmware and drivers but still after two days we cannot select the xBox mode (green) nor can we select the Fanatec console to play F1 on xBox. We have run out of options and do not know what to do next besides returning all products back to Fanatec. Who can help us to make this work?

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