Invalid charges - probably would not order right now

Greg AGreg A Member
edited November 2020 in General Discussion / News and Announcements

I was charged almost $2k on an order this morning, but received no form of receipt or confirmation. looks like something funky is going on.. wish I knew better then to order from them right now. 

Not easy to get ahold of someone either.

  • G

Comments

  • Joseph GossenJoseph Gossen Member, Moderator

    Allow some time for things to process. I'm sure you can imagine the amount of processes happening at the same time. If it shows up on your CC and you still havent seen an update by tomorrow then you can communicate with Fanatec.

  • Greg AGreg A Member
    edited November 2020

    Sure - I just hope they honor the purchase.

    Update: Didn't want to miss the current deals, so I went ahead and submitted another order. I received a confirmation on the second. Im hoping the first charge drops off.

  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Greg,

    Please contact customer service either through the contact form or via webshop (at) fanatec (dot) com to explain the situation. The team will be able to refund the original payment.


    [Fanatec Community Manager]

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