Refund time scale?
Two days ago I ordered a Fanatec CSL Elite PS4 set and the McLaren GT3 V2 steering wheel from the website.
I have since found out that import tax to the UK is off the charts, someone on twitter was charged £106 for a 6kg parcel. My parcel I would assume would be much heavier.
Due to this I had no choice but to cancel both orders.
Now the CSL Elite bundle had gone to 'processed' so I was unable to cancel on the website, I had to send a contact form in requesting cancellation. This has been done and as the item has still not shipped im anticipating it to be cancelled very shortly.
The McLaren wheel was cancelled via the website itself.
Obviously payment was taken straight away for both items.
How long do refunds take from Fanatec? Its a birthday gift for my Son and I cannot afford to buy something else until the items are refunded to me.
Thanks anyone for your help.