My DD1 PS4 died after firmware update (driver ver.400)
Deok Jin Kim
Member
I couldn't get help on Fanatec support page because it keep showing me an error message "Please enter a message and a subject "...
It would be directly help me if support page works properly, but it doesn't.
I've encountered major issue about my fanatec dd1 wheelbase. (PS4 ver)
After I installed the latest fanatec driver 400, while updating my wheelbase, my fanatec firmware updater was not responding.
And also my wheelbase has stopped and displayed nothing on the wheelbase screen.
I knew that although my wheelbase showed nothing on the display, but it was still on power.
So I hesitated to force to turn off my wheelbase by plugging out the cord, but I had no choice but to do that because the fanatec updater was not responding and the power button on the wheelbase too.
And now, the wheelbase does not turn on even I keep pressing on the power button.
To be more specific, when I'm pressing on the power button, the fan runs like a vacuum cleaner and the rim rotates as usual with displaying nothing on the dd1 screen.
And then when I stop pressing the power button, dd1 cuts the power and stops everything.
Which means, my dd1 only turns on when I pressing the power button. ( Pressing the power button, wheel turns on. Hands off the power button, wheel turns off. )
This continues even I disconnect every cable except power supply cable. ( It means this continues while dd1 has not connected to the pc. The dd1 died like brick on its own. )
If there's any physical reset buttons on the wheelbase, it would be easy problem to solve...
But the power button is the only button on the wheelbase, and I try to connect my pc, I have to keep pressing this button on...
Is there any solutions on this symptom...?? I couldn't find any same symptoms like me on google.
Comments
Post the above to the beta secrion for 399 now 400 topic.
Also try to open the support tocket using a different web browser.
did you try to boot the base in bootloader mode by pressing the power button for 10 seconds?
If this doesn't work I'd contact the support right away, as the base was in bootloader while you forced it to turn off, you might have bricked it.
If this happened because of the failed update process you are NOT to be blamed ofc.
Yep I tried 10 sec, 30 sec, 1 min every time but it didn't help me.
I also tried to contact to the support, but like I said above, the support page kept showing "Please enter a message and a subject " message and not moving on to the next.
Forced to turn off while in boodloader mode is ofc my fault. However, When the firmware updater program was not responding, and in that moment, I tried to turn off by pressing the power button but it didn't work too. I had no choice but to turn off by plugging the power cord out. Honestly, when program says 'not responding' , I waited for "4 hours" because I was afraid of THIS would happen.
Same issue with my CSL Elite, literally the same issue. The fans ramp up, the wheel has FFB & no LED or anything. Then when you release it, the wheel just stops immediately and as a result of their awful drivers not installing properly we're left with expensive and dead tech.
Ayuda..tengo los mismos sintomas .mi dd1 dejo de funcionar con fireware 400, al actualizar fallo de flasear y mi dd1 se queda con el boton presionado de encendido con el ventilador a full y sin conexion pir usb, esta muerta y sin soporte de fanatec,, ayuda!!!..que desastre!!!!...1000 euros para esto!!!!
The same thing happened to a partner with the v2.5 bases, with the 3.99 driver
We managed to put it in bootloader mode and put a more stable driver.
How can you force the dd1 base to bootloader mode?
Could you share how you managed to get the 2.5 into Bootloader?
I kept the button pressed for a while, in addition to pressing it repeatedly and going off the current.
It really was a bit random, but try, I'm sorry I couldn't be more concise
The technical service is still blocked, the guarantee cannot be managed, and I will have to report the case externally to the competent authorities so that they can take over my assets with this company.
El dd1 necesita soporte tecnico finalmente, y ya e sido atendido correctamente.
Have you fixed this issue? i just downloaded the driver 400 update and i am having the exact same issue
Nope, the support page is still not working for me. So I even could not try to submit my symptom to Fanatec team. I put away my WB somewhere in my storage and I don't even give a look at it.
solucionaste el problema?