Difficulties getting the RMA process going.
I had been a happy CSL Elite F1 Esports bundle customer for a good while. But recently, I had a major problem where my wheel's feedback had started irregularly acting funny. I had resolved it a few weeks ago, but then as I was playing a bit of Assetto Corsa, My feedback went weird again and I stopped the car and pulled out the wheel, only to discover a Pin from the center of the connection came off and stayed in the wheelbase. My wheel no longer turns on when I power it all up and the wheelbase doesn't detect the wheel being there at all. I already opened the support request on January 5, but I have had no response from Fanatec Support for 5 days in order to proceed with the process and send the wheel and wheelbase for RMA. I'm hoping someone here can help me move this process along, as at this rate, I'll be missing the last few races of my Sim Racing season. Thanks in advance.