Brand New CSL Elite + (PS4) and McLaren GT3 v2 Dead Out Of The Box?

Scott SanstadScott Sanstad Member
edited March 6 in Steering Wheels

Update: Sorry, I just realized I posed this in the wrong forum. I just posted this in the correct one, so mods please delete if you feel it's necessary.

Hi all,

I literally just unboxed my CSL Elite + PS4 version, installed the drivers on my PC, plugged in the wheelbase, updated the firmware, and when it told me to attach the wheel nothing happened. The screen didn't light up with the Fanatec Logo on the McLaren GT3 v2, and the wheelbase didn't recognize that the wheel was even installed.

Then, later when I re-opened the Game Controller properties for the CSL Elite, I get a message that says, "The attached Steering Wheel is not supported by the currently installed Wheel Base firmware!" which is interesting because when I click OK, it says I'm on driver 400 (also tried with 402) and the firmware is 684 with a motor firmware of 22. Pretty sure I'm up to date there.

Anyone have any ideas? I've tried uninstalling/reinstalling, older drivers that work on friends setups with the V2 wheel, driver 402 and the related firmware, removing all of the logitech stuff on my system, and numerous restarts all to no avail. How likely is it to get a DOE base or rim?

Comments

  • edited March 16

    If you have to deal with Fanatec support, your problems are just starting. I'm getting ready to sell all my Fanatec components which are only about 3 months old on Ebay as I'm so frustrated with trying to deal with customer support. You can't talk to anyone and emails take 7 days to get answered, and that's just the start. After 45 days of dealing with them and they finally agree there is a problem, they are sending me a new part. Got notified it's been shipped and a week later the tracking info says it's still at Fanatec. No more for me, Fanatec is history in my sim.

    Sorry that doesn't help your situation any but just be prepared for the Fanatec run around.

  • Well I guess I have to take back some of what I posted. Finally received the parts today, 46 days since I started trying to get my wheel repaired. Thank you Fanatec, belatedly.

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