Fanatec PS4 F1 wheel is bricked & Fanatec Support is not helping :(
Purchased PS4 last year & still under warranty
After the firmware update it stopped working.
I am based out of Singapore. Fanatec support is not helping with shipping and one way shipping will cost more than 600$ for this brick.
What to do now ? :(
1700$ Down the drain ?
Comments
what do you mean by it stopped working? did the flash fail? does it still boot?
what did you try after it stopped?
When i remove the steering from the base - The base starts normally.
The moment i connect the steering wheel - It goes into repeated auto flash firmware mode of steering wheel again and again !!
See the issue here - https://www.youtube.com/watch?v=bzPWo0PJ-wU
What do i do ?
Shipping costs will be north of 800$ - 1200 $
Fanatec - Doesn't want to help with shipping :( They are ok for shipping within united states but outside they don't want to support.
I am ok to ship wheel only - But, They are not even triaging the issue.
Feeling helpless :(
so the base isn't bricked, but the wheel it seems. Did the firmware update of the steering wheel fail? Which driver package did you use to update?
Yes, Firmware update of steering wheel goes again and again into loop.
Tried with latest 402 and tried other drivers as well. But the issue is same.
I have almost the EXACT same issue right now. new DD1 and V2 rim came yesterday, wheelbase is fine, rim causes the base to “turn off;” the OLED screen at least. I rolled back the DD1 drivers to 381 I believe and instead of turning off the OLED it just flashed me the “unsupported wheel, please update wheel firmware” message over and over. I rolled back the drivers even farther (to one of the earliest 3xx releases, forget which since It was 2am...) and it began to flash the “ATTENTION: Enable torque?” message instead.
Tried opening a support ticket but the website’s bugged and kept insisting that I needed to enter words into the subject and a message fields, even though I did. I ended up emailing back the person that helped me with my cracked P1 quick release in hopes to start a new support ticket through them.
Love Fanatec and have spent over $2.5k on their stuff now but I won’t lie it’s quickly becoming a love hate relationship lol
does the power button blink when you attach the wheel? can you open the drivers property page while attaching the wheel and see if an update is possible? I would tell the support that only the wheel seems to be bricked, as the base does work fine on its own.
Any issues with the pins maybe?
Mine (im having essentially the same problem) personally doesn’t and never did from the first time I put it on the wheelbase...
Nate Attinello,
I am facing the exact issue you have mentioned too - If i rollback the versions - it began to flash the “ATTENTION: Enable torque?” with the latest versions - It causes the base to “turn off;” the OLED screen. Did you do firmware update after receiving same ?
Fanatec support simply says - Ship back the entire package - It's not an option for me since i live in Singapore. Shipping charges will be north of 600$.
I love fanatec but the scared of their firmware releases which bricks the entire system.
Sascha Kaymer,
Yes, It blinks. Yes, I can open the driver properties page when wheel is not attached. Yes, I can update firmware versions of the base when wheel is not attached.
Pins are fine on the wheel.
Dear Fanatec - Please do something and fix the issues with firmware updates and thousands of $ wheels getting bricked.
did you contact the support yet? they will ask you to send the V2 back and will replace it with a new unit if the fw is bricked.
Update :
Fanatec team promptly fixed the issue by replacing it with a new one !!! RCA - Issue beyond the repair. They replaced with new one !!
Never ever i am going to touch the drivers upgrade option from now !!
Thank You Fanatec Team !!!!!!!!!
Update 2 :
I shipped only wheel with personal expense of 150 USD !!
Kudos to Fanatec Support for a quick turnaround within couple of days !!