Thank you FANATEC for excellent customer service
I recently contacted FANATEC regarding my SQ 1.5 shifter (which was just over 12 months old) selecting random gears when shifting. It's been reported on here numerous times it seems too. I had a couple of back and forth email conversations with a couple of people there, provided some short video clips highlighting the problem and an RMA for repair was organised very quickly.
I had to cancel my collection and request that it happened from a different address at short-notice which was sorted and rearranged extremely quickly.
Within 4 working days of it being received by FANATEC, I had a completely new shifter sitting on my desk ready to unbox and re-attach to my rig.
Credit where credit is due... this was absolutely spot on IMO... so wanted to say a public thank you for the service!