UPS/Brexit Nightmare

Anyone else having major issues with UPS still?


Ordered/shipped on 7th May, now 12 days later its been stuck at Stanford-Le-Hope for 8 days, no contact from UPS to pay VAT etc, they won't tell me anything on the phone other than "its being processed" so i'm totally at a loose end as to how it gets moving.

Support ticket raised with Fanatec but doesn't look like this will resolve any time soon. anyone had similiar issues?


19/05/2021

15:55On the Way

Import Scan

Stanford Le Hope, United Kingdom18/05/2021

18:42Import Scan

Stanford Le Hope, United Kingdom17/05/2021

20:00Import Scan

Stanford Le Hope, United Kingdom15/05/2021

11:09Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure.

Stanford Le Hope, United Kingdom15/05/2021

11:08Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure.

Stanford Le Hope, United Kingdom15/05/2021

11:06Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure.

Stanford Le Hope, United Kingdom14/05/2021

23:00UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.

Stanford Le Hope, United Kingdom14/05/2021

16:35Import Scan

Stanford Le Hope, United Kingdom14/05/2021

10:58Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure.

Stanford Le Hope, United Kingdom13/05/2021

23:00UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.

Stanford Le Hope, United Kingdom13/05/2021

19:20Import Scan

Stanford Le Hope, United Kingdom13/05/2021

10:21Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure.

Stanford Le Hope, United Kingdom13/05/2021

10:19Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure.

Stanford Le Hope, United Kingdom12/05/2021

20:29Import Scan

Stanford Le Hope, United Kingdom12/05/2021

10:45Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure.

Stanford Le Hope, United Kingdom11/05/2021

13:48Import Scan

Stanford Le Hope, United Kingdom10/05/2021

22:59Departed from Facility

Herne-Boernig, Germany10/05/2021

3:58Arrived at Facility

Herne-Boernig, Germany08/05/2021

3:30Departed from Facility

Hamburg, Germany07/05/2021

23:19Export Scan

Hamburg, Germany07/05/2021

23:19Shipped

Origin Scan

Hamburg, Germany07/05/2021

9:10Label Created

Shipper created a label, UPS has not received the package yet.

Germany

Comments

  • Not that this will make you feel any better - but it will almost certainly arrive in the next few days - customs clearance delays are rife with all carriers at the moment - not sure if UPS are any better or worse than the others but do know that lots of people having parcels stuck at Stanford Le Hope as they are dealing with huge backlogs. And I know that the message about contacting the sender for clearance information is sometimes untrue - they have been using this as an excuse for the excessive handling times. Fanatec won't be able to help unless the parcel gets declared loss which hopefully won't happen.

    RM is much the same at the moment - they have been holding a USPS import parcel of mine for 9 days now with no update to the tracking. It's hard being patient but not much else you can do.

  • Had the same issue and from dispatch to delivery was 14-days, it's not Fanatec's fault, but UPS causing the delays.

    27/04/2021

    13:25 Delivered

    DELIVERED

    CALCOT, GB 27/04/2021

    6:50 Out for Delivery

    Out for Delivery

    Reading, United Kingdom 27/04/2021

    0:50 Arrived at Facility

    Reading, United Kingdom 26/04/2021

    22:37 Departed from Facility

    Stanford Le Hope, United Kingdom 26/04/2021

    20:18 Import Scan

    Stanford Le Hope, United Kingdom 24/04/2021

    7:47 Import C.O.D. (ICOD) charges have been paid or billed.

    23/04/2021

    23:43 Import charges are due for this parcel. Select Pay Now (where available) or pay at delivery.

    23/04/2021

    23:43 UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.

    23/04/2021

    22:24 Your parcel is on the way

    23/04/2021

    20:26 Warehouse Scan

    Stanford Le Hope, United Kingdom 23/04/2021

    20:19 Import Scan

    Stanford Le Hope, United Kingdom 20/04/2021

    23:00 UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.

    Stanford Le Hope, United Kingdom 19/04/2021

    21:48 Departed from Facility

    Tamworth, United Kingdom 19/04/2021

    4:23 Arrived at Facility

    Tamworth, United Kingdom 18/04/2021

    14:26 Import Scan

    Stanford Le Hope, United Kingdom 16/04/2021

    15:11 Import Scan

    Stanford Le Hope, United Kingdom 16/04/2021

    13:42 Arrived at Facility

    Stanford Le Hope, United Kingdom 16/04/2021

    4:54 Departed from Facility

    Herne-Boernig, Germany 15/04/2021

    14:00 Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure.

    Herne-Boernig, Germany 15/04/2021

    5:50 Arrived at Facility

    Herne-Boernig, Germany 15/04/2021

    1:15 Departed from Facility

    Hamburg, Germany 14/04/2021

    2:45 UPS is preparing your parcel for clearance. We will notify you if additional information is needed.

    Hamburg, Germany 13/04/2021

    23:44 Export Scan

    Hamburg, Germany 13/04/2021

    23:44 Shipped

    Origin Scan

    Hamburg, Germany 13/04/2021

    9:22 Label Created

    Shipper created a label, UPS has not received the package yet.

    Germany

  • edited May 21

    Ordered plenty of items from various EU amazons, max 1 day delay due to customs so UPS seem useless.

    Got a delivery from the US in 2 days via DHL. As this requires more customs clearance, no excuse for UPS causing delays.

  • Yip Amazon seem to manage but they are huge and do things differently - they estimate what fees will be due and charge you at purchase - then handle the customs fees themselves.

    My USPS parcel has just taken 11 days after leaving US to finally be tracked at Heathrow - so not just UPS.

  • Ordered placed on May 1st. I received notifications that it will be delivered the next day including with a time slot, on 11 separate days. It was obvious it was not going to be delivered on those days but UPS and Fanatec both insisted the tracking was correct and to wait till the end of the day. This went on daily for over 2 weeks!


    The issue is UPS as i have ordered from a Europe located Fanatec approved reseller and got next day delivery using DHL.

    24/05/2021

    4:31Out for Delivery 

    Out for Delivery 

    Tamworth, United Kingdom22/05/2021

    4:13Arrived at Facility 

    Tamworth, United Kingdom22/05/2021

    1:06Departed from Facility 

    Stanford Le Hope, United Kingdom21/05/2021

    21:55Import charges are due for this parcel. Select Pay Now (where available) or pay at delivery. 

    21/05/2021

    21:55UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. 

    21/05/2021

    17:21Import Scan 

    Stanford Le Hope, United Kingdom21/05/2021

    15:21Your parcel is on the way 

    20/05/2021

    14:58Import Scan 

    Stanford Le Hope, United Kingdom19/05/2021

    13:59Import Scan 

    Stanford Le Hope, United Kingdom18/05/2021

    15:03Import Scan 

    Stanford Le Hope, United Kingdom17/05/2021

    15:59Import Scan 

    Stanford Le Hope, United Kingdom15/05/2021

    11:02Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Stanford Le Hope, United Kingdom14/05/2021

    13:46Import Scan 

    Stanford Le Hope, United Kingdom14/05/2021

    11:18Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Stanford Le Hope, United Kingdom13/05/2021

    14:11Import Scan 

    Stanford Le Hope, United Kingdom13/05/2021

    10:22Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Stanford Le Hope, United Kingdom12/05/2021

    19:02Import Scan 

    Stanford Le Hope, United Kingdom12/05/2021

    11:20Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Stanford Le Hope, United Kingdom12/05/2021

    3:52Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Stanford Le Hope, United Kingdom12/05/2021

    3:51Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Stanford Le Hope, United Kingdom12/05/2021

    3:51Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Stanford Le Hope, United Kingdom11/05/2021

    22:02Import Scan 

    Stanford Le Hope, United Kingdom10/05/2021

    22:00A delay has occurred due to late processing by UPS brokerage. We are adjusting delivery plans as quickly as possible. 

    Stanford Le Hope, United Kingdom10/05/2021

    15:48Import Scan 

    Stanford Le Hope, United Kingdom08/05/2021

    4:00Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Stanford Le Hope, United Kingdom07/05/2021

    15:11Import Scan 

    Stanford Le Hope, United Kingdom06/05/2021

    19:21Import Scan 

    Stanford Le Hope, United Kingdom06/05/2021

    16:54Arrived at Facility 

    Stanford Le Hope, United Kingdom06/05/2021

    6:00Departed from Facility 

    Herne-Boernig, Germany05/05/2021

    11:05Arrived at Facility 

    Herne-Boernig, Germany05/05/2021

    9:34Departed from Facility 

    Bielefeld, Germany05/05/2021

    3:10Your parcel was cleared after the scheduled transport departure. We will reschedule for the next available departure. 

    Bielefeld, Germany04/05/2021

    16:53Shipped 

    Origin Scan 

    Langenhagen, Germany04/05/2021

    9:23Label Created 

    Shipper created a label, UPS has not received the package yet. 

    Germany

  • Well this Brexit turmoil occasionally has unexpected benefits. My parcel was finally delivered. Customs declaration accurately declared the value which was just under $220 including the $30 shipping and i was charged no VAT and no fees - this is clearly a mistake I was expecting about £30 VAT and a handling fee. Tracking has no mention of any fees being due. It's possible that I may get an invoice in the post in the next few days but it seems unlikely - Royal Mail normally collect fees upfront.

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