Wireless Quick Release Update Mode Error: Connect device failed(Error: Initial ping failure:...)
somebody have some insight about if fanatec are caring seriously about the issues they are having with his podium wheelbases and the problem:
'' wireless update mode...initial ping failure error''
It's being quite serious as I have been seeing recently more people speaking about it, and probably not everybody is advertising about his problems.
my case is next one:
DD1 buyed in april 2019, everything right for 2 years , but last week suddenly wheel failed and appeared the problem of wireless update ping failure blabla...
I open a ticket, fanatec reacted fast, one day. They send me a RMA to send wheel to fanatec warehouse. Next day wheel travelling to be repaired ( I suppose that will be repaired as no more explanation by fanatec in the email)
Was a pitty but it's OK and understanble. At least seem that they response fast and without questions ,so probably they already know about this problem being frequent. But is not very clear if this will be for days, weeks, months..no explanation. But again , understanble as it's ap roduct with two years of use and 'shit happens'.....you know.
Then I was thinking that DD1 will be out for reparation for some weeks or whatever, I decided to buy another wheelbase,a DD2 that appeared in stock in fanatec web. So in this way I will have a second wheelbase, and also I will not be without wheel for some weeks/months.
Today the DD2 purchased last week arrived, I mounted, and I shut ON ...and surprise, same problem as my old DD1 appeared in his first plug.
I tested everything, different computer,usb ports,firmware old and new....nothing work. This new DD2 arrived with same problem then the old DD1.
Really disappointing and sad.
I think that even though the answer by fanatec is good, as it seems that they are caring of the problem with his customers, this is not normal in a new product , and a very dissapointing situation for the customers, and the most important is that seems a problem not solved and not controled.
I always belived in fanatec ecosystem,but this is too much.
After this problem , I open a ticket to make the return of this failed DD2 and have asked for a refund of this purchase that arrived broken.
let's see how it evolves.
anyway I'm sad of the decision, many years with fanatec ecosystem , but this is too much, and in the past there were other RMA also of other products .
best luck for all customers and sorry for the little rant. 😪