New to Fanatec, came with high expectations left with nothing but a bad taste in my mouth.
Hey guys what should I do?
I recently bought into the CSL DD hype and decided to take the plunge into sim racing.
So over the weekend (Friday) I preordered a DD with the boost kit, the csl elite pedals, csl elite load cell kit, table clamp, and a club sport steering wheel rs. came to $1095.63 usd
it wasn't as cheap as I thought it was going to be especially since after conversion rate it came to $1417.70 cad
after Pre-Ordering, I did what most people would do,... check their orders. That's where everything went down hill.
I noticed that the csl elite load cell kit was no longer available in my orders when I clicked on it on the website. I started panicking and started to look for options on what I could do. I decided I could buy the club sport v3 pedals instead seeing as it was only a bit more than the kit and the pedals I ordered.
The website told me that to change my order I would have to reorder my items due to "technical reasons". At first I was like,.. strange but just to make sure I checked the company's cancellation / return policy, to make sure I get the full refund.
I got the full refunded amount in usd, however I am from Canada, and due to the conversion rate on the day (Monday) the refund was processed I lost $75.
That money easily could of went into those Club sport V3 pedals. now here I am debating what I should do next, as Fanatec customer service had just told me its not their problem.
As the title says I came with high expectations, now I'm left here with a bad taste in my mouth, and no Fanatec gear.
I'm also interested to hear what you guys think!
what should I do at this point?
do you guys think its my fault?
is it Fanatec's fault for not having a website that works properly?
any other options or avenues I could try?