Cancelling order delay
Hello, I'ordered the new Formula 2020 wheel with the XBOX version of the F1 game as it was out of stock when I did that on May 14.
On May 15 the PC version of the game was again available and I asked the sales support to change the game platform, but they told me that orders could not be changed and that I had to cancel and resubmit another one.
I did the cancellation a few hours ago and provided the explanation above when required, but it's still not fully cancelled and in "waiting for clarification" status. I cannot resubmit a new order with the F1 game because the order system says I have already ordered a copy and there is a limit of one per customer....so I'm stuck with the available units going down every hour.
If there is anyone from Fanatec support here, how can I get out of this mess and make sure I can buy a Formula 2020 wheel wheel with the F1 2020 game for PC ?