Question about game offer

Alessio BecchelliAlessio Becchelli Member
in F1 20xx

Hi all guys,

I have a question,I tried to get in touch with fanatec but they don't seem to reply.

So last Thursday I purchased my first fanatec items and these included the formula v2 steering wheel.

Now before to checkout I got told that as offer because I bought the wheel I could have f1 2020 for 1 euro,so I choose my platform which is pc and I proceeded to the checkout.

I know the game is not out yet but on my profile,on my orders tab I cannot find any trace that I have purchased f1 2020 and that I will receive my key when the game will be released.

It will be nice to have a confirmation somehow so I couldn't get a refund from the other website where I pre ordered f1 2020 from before to purchase the fanatec items.

Does anyone have any info on how it works?


Thanks

Comments

  • Psql .Psql . Member

    They are overloaded with orders and support requests because of the Sim racing boost the last few months. So a reply can take 7 days or so.

    If you correctly added the game during checkout you should see it in your order on the site, but also in the mail with the order confirmation. I see the game in both locations.

  • Alessio BecchelliAlessio Becchelli Member

    That's strange I'm sure I did add it correctly,well it only asked for the platform and I've put PC and then carried on to checkout but I can't see it anywhere.

    I guess I will have to wait for them to reply to me then.

    Thanks anyway

  • Joseph GossenJoseph Gossen Member, Moderator

    If you chose your platform and the bundle package at checkout then it will be processed correctly. The keys will be sent at release.

  • Austen ChenAusten Chen Member

    You should see it in your order when you hit "View".

    Add up all the pricing to see if you're charged an extra $1.09

  • Evert GeurtsenEvert Geurtsen Member

    Does anybody know if this will be a Steam key and if it could be passed on to somebody else (I doubt I'll use it myself but it was only €1 so added it anyway)?

  • Alessio BecchelliAlessio Becchelli Member

    I just realized I had to put the platform and then add to the cart which I didn't do,silly me.

    Do you guys think fanatec will let me get the game if I explain them that I didn't purchased it by mistake?of course paying the extra euro.

    Thanks

  • Evert GeurtsenEvert Geurtsen Member

    When I've contacted Fanatec they've always been very helpful so I think your chances should be pretty good. But they are very busy so the response may take a few day.

  • Joseph GossenJoseph Gossen Member, Moderator

    Send an email with your order number and request to [email protected]

  • Alessio BecchelliAlessio Becchelli Member

    Yes,I did,just got to the wait for them to reply now.

    Thanks for your help guys.

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