Clubsport F1 2020 Pre-Order Issue

Last Thursday 14 I put a pre-order in for the f1 2020 steering wheel and had the payment process via paypal, the payment appears in my paypal account but I didn't get any sort of confirmation from Fanatec nor did I see the order tied to my account. is a pre-order specific thing?

On that day I tried reaching out to Support but Haven't heard back. 

I am extremely concerned about this issue, because there only being a few units now remaining.


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