error with payment order could not be saved fanatec

So today Today I bought the express version DD pro gran turismo blundle and the 8nm torque accessory at first I had problems with the bank but it was fixed later I paid without any problem and they charged my card but the page threw me the message from "error with payment: order could not be saved contact our sales".
No order or purchase appears in my profile but they already charged me the 1114 dollars.


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