Dear Fanatec, Why shouldn't we... BBB complaint...?
I placed an order for a CSL Elite PS4 Bundle around May 7th when the availability date was May 15th which was then changed to May 22nd, with some customer service reps citing a website glitch. This morning I see that it has been further delayed to June 12. I understand that we are in trying times but you are not the only ones who have to adjust to new norms; so do your current and (assuming they receive their orders) future customers.
Understandably under these circumstances some delays are inevitable. However, this is starting to look like you are posting slightly further dates one to 2 weeks at a time so that you can continue to gather funds from the fools who are taking the writing on your website as something to rely upon, while full well knowing that these products won't be in stock for the foreseeable future. What makes this worse and absolutely atrocious is that there is absolutely no communication with anyone who has placed an order until THE CUSTOMER, goes on to your site, sees the bait-and-switch date change yet again, sends an email to Fanatec USA, and gets greeted with an auto-reply that may as well read: "Sorry sucker! Just wait until we decide you deserve an answer or until we decide you deserve the products that we've already withdrawn your account for."
Now, I ask someone at Fanatec, PLEASE, can you PLEASE, explain to all the pour souls stuck at home, some furloughed, some laid-off, others perhaps even struck with COVID-19, just waiting for an order that they may have placed months ago just so they have something to do that they are passionate about, WHY SHOULDN'T every single person who has an order that has been delayed numerous times file a Better Business Bureau complaint for deceitful business practices and bait-and-switch.
Is it because you feel like because your products are slightly superior to another brand that shall not be named here you can treat your customer like the patties that fall from horses in the middle of Central Park? Is it because you feel like because you are donating a mask for each order that somehow absolves you from any shady business practices that you may seem fit? Perhaps it's because you feel that since more of your customer comes from the EU, that the US customers aren't that important.
Or is it, "We treat our customer like they don't matter just because we can?"
-An extremely disgruntled first-time purchaser, who is considering cancelling his order and filing a BBB complaint because he has NEVER had a retail experience this poor from a company that considers itself to be one of the "best"