How to obtain repair of broken prong on CS Formula Carbon plug-in connector

Richard BlalockRichard Blalock Member
in Steering Wheels

My Formula Carbon wheel has worked flawlessly during light use over 3 yrs or so, but when the right shifter paddle suddenly stopped working - and did not respond to software calibrations - I removed the wheel from my CS V2.5 wheel-base via the quick-release as usual, and found that one prong from the wheel connector plug remained stuck in the V.2 female socket. Though the prong was easily removed from the wheel-base, I have lost the use of the wheel itself until I can secure a repair on the wheel plug. There have been no shocks or mis-treatment of the wheel; the one prong simply separated down inside the plug assembly and subsequently came out, while all other prongs are fully intact, straight and working fine. So, how do I get this fixed? Any help is appreciated, thanks!

Comments

  • Dominic BrennanDominic Brennan Member, Administrator

    Hi Richard,

    Please contact support. You can create a support ticket via the My Products section of your Fanatec account, or try the Live Chat feature (when the icon is visible on the site):

    live_chat_icon_3.jpg


    [Fanatec Community Manager]

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