Has Fanatec bitten off more than they can chew? Customer service or lack of issues?
David Chieng
Member
Has there been a drop off in customer service? Or just a case of mis-management?
They tried to get into the mass market and did not ensure proper quality control on a great product, which could have benefited more from proper testing before release.
Quite clear they must have increased their customer base with their CSL DD and GT DD Pro. But did not anticipate the problems and customer service is suffering.
Or are they doing well and do not really care as there is still demand for their product as it is very competitive and the problematic ones are just a small proportion.
Are they a listed company? Would surely like to see their accounts for the last 5 years to see how sales they have generated over their costs.
Comments
Endor AG. Google. :-)
[email protected]
CEO, maby he knows if interested.
Hi David,
We have seen a huge amount of interest in a our recent product releases, and we have ramped up our department resources in response to this. We are receiving a high number of enquiries at the moment and in most cases it has added a few days of additional wait time between messages. I apologise for the inconvenience. We are working hard to improve the situation.
[Fanatec Community Manager]