Fanatec RMA sent back a defect GT DD Pro!
I had the issue of grainy feel like so many other users of the GT DD Pro.
Sent it in for repair, waited 4 Weeks for them to return it. I understand that Fanatec has really big Issues with the defect Wheelbases and that they have a huge amount of repairs going on but wasnt expecting THAT.
The Wheelbase they returned to me was badly repaired and pretty much unusable. They changed the back-cover and the mainboard of the base but somehow managed to screw that thin incorrectly back into place so the power outlet got jammed. Impossible to insert the power connector into the base.
- Telephone support not reachable.
- No answer to E-mail support request
- 4 Weeks of waiting for a repaired Wheelbase
- No testing or quality check after RMA
What is going on here? I think Fanatec took a bite to large for them to chew and is completely oberwhelmed by the bad quality of their DD Pros at the moment.
Everybody be warned to check your Wheelbases and dont think that Fanatec support is working efficiently at this moment.
I am very disappointed and feel misleaded by all the Youtbe-Influencer Reviewers saying this is a Premium-Product. It is not. And the support of a german-based company is just disgusting.
Dont get me wrong. The general Feel of the DD Pro was very nice, but when the grainy Feel started and after this odyysey with support and RMA i just dont want to waste my time with that anymore.
Greetings from Austria,