question about a replacement damper

i ordered the v 3 inverted pedals which they are awesome but had a problem with the damper that

came on the brake pedal so i opened a ticket and the sent me a RMA to send them back so i did that

and they have had them over a week now but i can't get no answer of to when they are going to send me a new

one i have replyed to the email that was sent to me and can't get a response at all ..i just need some idea of

when the new damper should be here any response from fanatec would grately be appreciated


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