New DD 8nm base + universal hub, no power to hub, base not detected in win 11?

I have a brand new DD 8nm wheel base connected to win 11, the universal hub installed. I cant get the led to light up on the universal hub to even make sure its in pc mode.

The base is not detected in device manager?

Any suggestions? Or did I get a dud (base?)? Or maybe i forgot something obvious

Thanks in advance


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