Disastrous technical assistance
I have a V2.5 base, it's two years old and has had very little use. With the latest firmware update, it stopped working.
I contacted the technical support and explained the symptoms in detail. I even sent them several videos, but they insisted that the problem was with the base, not the firmware. I had no choice but to send it from Spain to Germany (costing around 50€). I received a message from the technical support stating that the base is in perfect condition and they cannot provide any solution.
So, I've been unable to use it for over two months, in addition to spending around 100€ on shipping. They have left me with a non-functional base and have not offered any solution.
All they have done is say "I'm sorry."
I believe this equipment is too expensive for such things to happen. They haven't even had the courtesy to cover the return shipping expenses.
A real disaster.