Received only wheel and pedals - DD base tracking number no longer has a delivery estimate

John CountrymanJohn Countryman Member
edited August 2023 in Forum / Site Feedback

The FedEx tracking number for the base hasn't shown movement in 4 days, and now it's been updated and the estimated delivery date removed. 

I've been through this enough times to know it's either lost or stolen. But I'm curious if it's normal to only receive 2/3 boxes in a shipment? It's my understanding they should have been together the whole way here.

Comments

  • JamesJames Member, Administrator

    Hello John, we’re very sorry to read that it seems one of your ordered items got lost. We do not ship unless all products and packages are ready. We do not ship individual packages. We hope that FedEx will be able to solve this. You can reach our Customer Service Team via the contact form on our website if you need help: bit.ly/3QbMkmt .


    Greetings, your Fanatec Team

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