Is this a hardware problem ?


I just purchased my first Fanatec setup but it won't work.

The base is detected.

As soon as the wheel is plugged, it disconnects the base (and the wheel leds never work).

However, the wheel is detected when I'm in the 'update firmware' menu, so it's not like it not working at all.

Here are 2 videos demonstrating the problem:

I've tried every possible advice and tricks I found online. I'm wondering if the is a hardware problem or if I can do something to make it work?

Thanks for your advices


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