No updates on order

I did an order on the 8th of september which was a pre order that they said would be sent on the 15th of september. To this day the order status is still "The order is in process" i have tried contacting by chat, email and phone but its impossible to reach anyone for information. Atleast give a heads up if an order is delayed, and don't advertise that you will send the item on a specific date if you already know that you won't make that date.

I just wanna know when my package will be sent.

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