Guys, if you have not got your orders yet CANCEL THEM!!!!, seriously, you are only protected for a period of time by your Bank/Credit Card company.
The Terms & Service states 14 days (I believe this is if you physically recieve the goods), but the point is, if you've been waiting for more than 4 weeks, cancel the order and get your money back before you find you can't.
There are other companies out there who will ship the goods to you with no issue. You can even come back to Shamatec in a few months if they sort the issues out, but for now your asking to lose your money if you stick with them.
Anyone had any update about this? Still waiting for my order to be resent after RTS on the 27th of September SMH. I’ll be charging back if nothing by the next 2 weeks
They say if your order was returned to sender, then (if you haven't already) you need to 'reach out to their team' to confirm if you would still like the package or if you'd rather a refund - It's stupid I know
Once you've 'confirmed' expect a 2-3 week delay in getting a response, as they've just put out an update saying the queue is 8000 email long, with the oldest being about 3 weeks old.
In my case I went through all that and still nothing happened, so I wouldn't expect anything to happen quickly at all.
Comments
I also ordered on the 11th. I’m in the UK and I haven’t received any courier number yet~~
Mine is the same with the UK. I've heard back from UPS and apparently they were missing the commercial invoices paperwork.
"The reason packages were returned is
because there were no commercial invoices on
the packages, which is a requirement when
shipping non-documents from Germany to the
United Kingdom."
That is why they were returned. However I'm the same in terms of opening a case with PayPal, just incase.
Hope we get an update and I've emailed fanatwx to enlighten them. We'll see though.
Guys, if you have not got your orders yet CANCEL THEM!!!!, seriously, you are only protected for a period of time by your Bank/Credit Card company.
The Terms & Service states 14 days (I believe this is if you physically recieve the goods), but the point is, if you've been waiting for more than 4 weeks, cancel the order and get your money back before you find you can't.
There are other companies out there who will ship the goods to you with no issue. You can even come back to Shamatec in a few months if they sort the issues out, but for now your asking to lose your money if you stick with them.
https://fanatec.com/eu-en/right-of-revocation-revocation-form?_gl=1*1yj2kvs*_up*MQ..*_ga*MTk0ODg4ODQzMi4xNjk2NTEzMjkz*_ga_Q6VYC4JPVE*MTY5NjUxMzI5Mi4xLjEuMTY5NjUxMzM2NS4wLjAuMA..
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Just checked UPS using my order number and postcode( no new tracking number), 4 labels printed today. Maybe we're moving now?
can be you get your delivery this time, as they know what issue they had last time
Was yours returned to them on the 27/28th?
Yes, the 27/28th
Anyone had any update about this? Still waiting for my order to be resent after RTS on the 27th of September SMH. I’ll be charging back if nothing by the next 2 weeks
They say if your order was returned to sender, then (if you haven't already) you need to 'reach out to their team' to confirm if you would still like the package or if you'd rather a refund - It's stupid I know
Once you've 'confirmed' expect a 2-3 week delay in getting a response, as they've just put out an update saying the queue is 8000 email long, with the oldest being about 3 weeks old.
In my case I went through all that and still nothing happened, so I wouldn't expect anything to happen quickly at all.
Did you guys get anywhere? I have just had my parcel returned to sender today so wonder how long a wait I am in for…
Any updates on this Ben? Keen to see where you got with your order?
Guys, did you receive the packages?
I have a order, 18jan, that was returned and no feedback from them.
help please